Privacy Policy
Copyright
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Disclaimer
Dick Whittington Shoes (Pty) Ltd makes every effort to ensure that the information on this website is substantially accurate, complete and current. In the unlikely event that any information on this website is incorrect due to technical inaccuracies, typographical errors or any other error, Dick Whittington Shoes (Pty) Ltd cannot be held responsible for any direct, indirect, special, incidental or consequential damages that may arise from the use of erroneous information found on this website.
In our standard terms and conditions, we outline the terms and conditions required to comply with the rules and regulations of ISPs and bank governing bodies. Dick Whittington Shoes (Pty) Ltd reserves the right to change or modify this disclaimer and any other information on the website at any time without notice to you.
Privacy Policy
We know that you care about your personal data and how it is used, and we want you to trust that we use your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it.
Any information provided by our customers will only be used as directed by our customers. The privacy of our visitors is important to us, and we recognise that the privacy of your personal information is paramount. Here is information on what types of personal information we receive and collect when you use Dick Whittington Shoes (Pty) Ltd, and how we safeguard your information. It is important to note that we never sell your personal information to third parties.
We do not disclose any personally identifiable information to any third party unless we have your permission. We may share aggregated statistical information about the use of our site with our business partners. Such aggregated statistical information does not include any personal information.
What Personal Data Is Being Collected?
While interacting with our website—whether you are a visitor, customer or user—you might share personal information with us. This can include, but is not limited to, details such as your name, email address, phone number and specific enquiries. If you make an online purchase, we will also gather additional information such as your location and details of your purchase. Rest assured, we never store any credit card information.
How Do We Use the Information We Collect?
We use the collected information to operate, maintain, enhance and provide all features of the website, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the website. We process data solely in accordance with the directions provided by the applicable customer or user.
We also use the information to process transactions through our eCommerce store by collecting the data you submit during the checkout procedure and securely passing it on to our payment processing services.
We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our services, products, marketing and your experience.
How Long Do We Store Your Personal Data?
Dick Whittington Shoes (Pty) Ltd will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Dick Whittington Shoes (Pty) Ltd will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen security or improve the functionality of our service, or where we are legally obligated to retain this data for longer periods.
How Do We Protect Your Personal Data?
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
What Is Our Cookie Policy?
We use cookies and similar technologies to improve your experience on our site. Cookies enable you to enjoy certain features, such as saving your online “shopping basket”, social sharing functionality for platforms such as Facebook and Instagram, and tailoring messages and displaying advertisements according to your interests, both on our site and elsewhere. They also help us understand how our site is being used.
PAIA & POPIA Information
Dick Whittington Shoes (Pty) Ltd is committed to protecting personal information and providing appropriate access to information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and the Promotion of Access to Information Act, 2 of 2000 (“PAIA”).
Protection of Personal Information – POPIA
POPIA regulates the manner in which personal information is collected, used, stored and otherwise processed.
Subject to applicable legislation, you may request confirmation of whether Dick Whittington Shoes (Pty) Ltd holds personal information about you and may request access to that information.
You may also request the correction or deletion of personal information that is inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained, or object to certain processing of your personal information where permitted by law.
Requests relating to your personal information may be submitted to Dick Whittington Shoes (Pty) Ltd using the contact details below.
Where required, the prescribed POPIA forms may be used, including:
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Form 1 – Objection to the Processing of Personal Information
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Form 2 – Request for Correction or Deletion of Personal Information or Destruction or Deletion of a Record of Personal Information
Promotion of Access to Information – PAIA
PAIA provides a process through which a person may request access to certain records held by a private body where the record is required for the exercise or protection of a right, subject to the provisions and limitations of PAIA.
A formal request for access to a record may be made using the prescribed PAIA Form 2 – Request for Access to Record.
The request should provide sufficient information to identify the record being requested, identify the requester and explain the right that the requester seeks to exercise or protect and why access to the requested record is required for that purpose.
PAIA and POPIA requests may be directed to:
Dick Whittington Shoes (Pty) Ltd
31 Old Main Road
Plessislaer
Pietermaritzburg
3201
Telephone: +27 (0) 33 398 1124
Email: info@dickwhittington.co.za
Formal PAIA requests should be directed to the Information Officer of Dick Whittington Shoes (Pty) Ltd.
Further information regarding records held by Dick Whittington Shoes (Pty) Ltd and the process for requesting access should be contained in the company’s PAIA Manual.
If you believe that your personal information has been processed unlawfully, or if you are dissatisfied with the handling of a PAIA request, you may have the right to lodge a complaint with the Information Regulator of South Africa.
Changes and Updates to This Policy
We may, from time to time, update or make changes to this policy. Please revisit this page periodically to stay aware of any changes.
How to Contact Us
Please contact us with any questions or comments about this policy, your personal data, our use and disclosure practices, or your consent choices by emailing info@dickwhittington.co.za or by submitting an enquiry using the contact form below.
By viewing this website, you acknowledge that you have read, understood and agree with the contents of this disclaimer relating to your access to and utilisation of this website.